IT System Administrator (First and Second Level Support) | IT-Systemadministrator (m/w/d) im First- und Second-Level-Support

Job Summary

This role is ideal for a proactive IT professional focused on maintaining seamless operations and providing excellent support within a large technical communication service provider. As the central contact in the IT Service Desk, you will handle First and and Second Level Support, prioritizing and resolving issues efficiently using a ticketing system. Day-to-day tasks include installing and configuring workstations, managing Microsoft Active Directory and the Microsoft 365 environment (including Entra/Azure AD, Exchange Online, Teams, and SharePoint), and automating software updates via tools like Microsoft Intune or scripting. You will also manage IT assets, handle hardware/software procurement, oversee license agreements, and ensure all office IT equipment, including conference technology, is operational. This position requires strong technical proficiency in the Microsoft ecosystem and a service-oriented mindset to support 180 specialists across Germany.