IT Supporter (First-Level Support) | IT-Supporter (m/w/d) First-Level Support

Job Summary

This role is for an IT Supporter specializing in first-level support, working for a leading international IT service provider in Berlin. The successful candidate will be the primary point of contact for IT-related inquiries, handling them via phone, email, ticketing systems, and chat. Key responsibilities include providing initial support for hardware and software issues, managing user accounts and password resets (e.g., in Active Directory, SAP, Exchange), and meticulous documentation of all support processes. This position requires strong technical understanding, customer-oriented communication, and a proactive service mindset. It's an excellent opportunity for individuals with initial IT support experience looking to join a modern, reputable IT environment.