IT Business Process Analyst | Wirtschaftsinformatiker/in (Fachschule)

Job Summary

This critical role centers on the conception, introduction, and ongoing optimization of digital customer processes, specifically focusing on CRM and Marketing Automation tools across various sales divisions and brands. The IT Business Process Analyst will be responsible for adapting digital customer journeys within existing Sales and CRM systems, collaborating closely with internal process owners. A key function involves acting as the primary interface between operational units and external IT service providers, identifying optimization potential, and ensuring efficient process flows. Successful candidates must possess a strong background in Business Informatics, demonstrated experience in agile and customer-centric working methods, and exceptional analytical and problem-solving capabilities. The position offers a secure, innovative working environment with flexible hours, attractive home office models, and extensive opportunities for professional development.