1st Level IT Service Technician | 1st Level IT Servicetechniker (m/w/d)

Job Summary

This role is ideal for a technical talent who excels at bridging the gap between users and complex IT systems. As a 1st Level IT Service Technician based in Berlin or Munich, you will be responsible for translating complex computer issues into understandable language and delivering creative solutions for daily system challenges. Day-to-day tasks include resolving IT problems, documenting them within a ticketing system, providing on-site hardware and software support to users, and installing programs using software distribution tools. Key qualifications include an IT education, experience in IT support, and knowledge of Windows, Active Directory, Office 365, and networking fundamentals. This position offers a future-proof career path in the IT industry, above-tariff compensation from day one, and opportunities for long-term assignments and career development within a modern and supportive team environment.