2nd Level IT Service Technician | 2nd Level IT Servicetechniker (m/w/d)

Job Summary

This role as a 2nd Level IT Service Technician, based in Berlin or Munich, involves acting as the crucial link between end-users and complex IT infrastructures. Day-to-day responsibilities include administering customer IT infrastructure, resolving and documenting technical problems, and providing on-site support for hardware, software, computers, printers, mobile devices, and networks. The technician will also be responsible for implementing and monitoring IT standards. Key qualifications include a relevant IT education (such as an IT Specialist for System Integration) or comparable experience, proficiency in 1st and 2nd Level IT Support, and practical knowledge of Microsoft Operating Systems, Office 365, SCCM, Active Directory, and network technology. This position offers a secure, full-time role with above-tariff pay, long-term assignments, and excellent opportunities for career development within a growing IT service provider.