IT System Support Engineer, First-Level Support | IT System Engineer (m/w/d) First-Level-Support

Job Summary

This role as an IT System Support Engineer focuses on providing critical first and second-level support within the IT infrastructure. Day-to-day responsibilities involve direct user support, performing detailed error analysis, and resolving issues related to both hardware and software. A key component of the role is managing and maintaining the IT infrastructure, specifically handling tasks escalated to the second support level. To qualify, candidates must possess a completed vocational training as an IT Specialist (Fachinformatiker) or an equivalent technical qualification. While initial experience in the specified support area is highly desirable, the position offers a great entry point into professional IT support, backed by above-tariff compensation and excellent opportunities for permanent employment with the client.