IT Customer Support Specialist | IT-Experte: Fachinformatiker (m/w/d) für den Kundensupport

Job Summary

This full-time, permanent position in Bremen seeks an IT Customer Support Specialist responsible for delivering essential First and Second-Level technical support. Day-to-day tasks involve receiving, analyzing, and resolving IT problems for clients via telephone, email, or remote access. Key responsibilities include the installation, configuration, and maintenance of various IT systems, alongside meticulous documentation of all support cases and solutions within a ticketing system. Candidates must hold a completed qualification as an IT Specialist for System Integration or an equivalent certification, coupled with practical experience in IT support and customer service. Strong knowledge of Windows and/or Linux operating systems, networking, and IT security is crucial. The role requires a highly communicative, customer-oriented, and structured professional eager to optimize support processes through collaboration with other IT departments.