1st and 2nd Level IT Support Specialist | 1st und 2nd Level IT-Supporter (m/w/d)

Job Summary

This role is for a proactive and technically adept 1st and 2nd Level IT Support Specialist dedicated to ensuring smooth daily IT operations. The specialist will be the primary point of contact for users, responsible for receiving incident reports, conducting thorough error analysis, and performing effective troubleshooting. Key duties include acting as the communication interface between end-users and higher-level support teams, as well as the installation, configuration, and administration of both hardware and software. Candidates must possess a completed vocational training in IT or demonstrate profound IT knowledge as a career changer. Success in this role requires high IT affinity, experience with common operating systems (Linux, Windows, MS Office), and a strong customer and service orientation, making it an ideal fit for those passionate about technology and innovation.