IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

Job Summary

This role as an IT Support Specialist places you as the primary, solution-oriented contact for customers regarding software and internal IT solutions. Day-to-day responsibilities include analyzing technical inquiries related to installations, updates, and technical error messages, and meticulously guiding customers to structured solutions. You are responsible for documenting all interactions within a ticketing system to ensure traceability and quality, and maintaining close communication with specialized departments to efficiently resolve complex issues. A key function involves proactively identifying recurring problems or trends and providing structured feedback to process owners, as well as maintaining and creating knowledge articles for frequent requests. The ideal candidate brings several years of experience in IT support or helpdesk roles, demonstrating proficiency with Windows operating systems and standard Office applications. This position offers a stable, permanent environment within a dynamic team focused on innovation and professional development, where your long-term commitment and know-how are valued.