Service and After Sales Coordinator | Koordinator Service / After Sales

Job Summary

This role is ideal for a professional with a technical background looking to join a strong team in Aachen, focusing on coordinating crucial service and after-sales operations. The Service and After Sales Coordinator will be responsible for the end-to-end management of customer service requests, including planning and scheduling maintenance assignments and coordinating field service technicians. Daily tasks involve communicating with customers and technicians, monitoring timely completion of service orders, and meticulous documentation of maintenance reports. A key component of the role is generating spare parts proposals and preparing cost estimates for clients. Candidates must possess a completed technical education or degree, proven experience in service coordination or customer service, strong organizational skills, and fluency in German with good English proficiency.