Support Manager | Support Manager (m/w/d)

Job Summary

This role is for a dedicated Support Manager to join OMS E-Mobility in Hannover, focusing on advancing the energy transition through smart electromobility. The core responsibilities involve managing 1st and 2nd Level Support inquiries, serving as the primary telephone contact for users and customers during business hours, and ensuring robust documentation is maintained within IT systems regarding charging infrastructure and customer data. The ideal candidate will be adept at troubleshooting, error analysis, and coordinating necessary on-site deployments. Qualifications include a background in IT or a strong IT affinity, foundational knowledge of network technology, and proven experience in customer service and support. This is an attractive opportunity to contribute to a growing sector with a permanent contract, flexible working hours, and involvement in shaping a new business area within a certified 'Great Place to Work'.