IT Service Desk and Onsite Support Specialist | IT Service Desk & Onsite Support (m/w/d)

Job Summary

This role involves acting as the primary point of contact for users, ensuring reliable IT operations both remotely and directly onsite. The specialist will handle support requests via phone, email, and ticketing systems, classifying and reliably processing them. Key responsibilities include troubleshooting issues using remote maintenance tools and providing personal onsite support, as well as installing, configuring, and maintaining end-user devices and standard software. Furthermore, the role involves field service tasks such as managing the relocation, exchange, or decommissioning of equipment, including documentation. The ideal candidate has completed IT training or possesses comparable qualifications, demonstrates strong troubleshooting skills in Microsoft Windows and Office applications, and is highly customer- and service-oriented. This position offers a stable, long-term perspective within a dynamic, mid-sized environment that encourages personal initiative and process improvement.