2nd Level IT Support Specialist | Support 2nd Level (m/w/d)

Job Summary

This role involves providing specialized 2nd Level support and administration for complex Windows and/or Linux server environments and network infrastructures. The specialist will be responsible for analyzing, troubleshooting, and resolving technical faults across the IT infrastructure, collaborating closely with 1st and 3rd Level support teams to manage complex escalations and implement new technologies. Key responsibilities also include system monitoring, performance optimization using tools like SolarWinds and Prometheus, and ensuring security compliance through patch management and security solution implementation (EDR, SIEM). Candidates must possess current knowledge of operating systems, networking protocols (DNS, TCP/IP), and collaboration tools like Office365/MS Teams. This position is ideal for a technically proficient professional seeking a challenging, permanent role focused on maintaining stable, efficient, and secure IT operations, requiring continuous learning and strong communication skills.