IT Process Manager | IT Prozessmanager (m/w/d)

Job Summary

This role involves taking operational responsibility for IT Change Management and IT Problem Management processes, ensuring their smooth execution, monitoring, and continuous improvement. The IT Process Manager will support the development and implementation of an agile roadmap for these processes, aligning them with ITIL Best Practices. Key responsibilities include acting as the primary contact for internal and external stakeholders, translating their requirements into actionable process measures, and maintaining up-to-date documentation and reporting. The successful candidate should have a degree in Computer Science or a related field, several years of professional experience in IT Service Management, and a strong understanding of ITIL v3 or v4. This position offers an opportunity to drive technological advancement and process efficiency within a dynamic technology environment.