IT Service Desk Specialist (1st/2nd Level Support) | Mitarbeiter (m/w/d/k.A.) IT-Servicedesk (1st/2nd Level Support) Beschreibung
Abass GmbH
Job Summary
Join a passionate, 30-year-old IT solutions provider offering an appreciative culture, flexible working hours, and extensive professional development opportunities. As an IT Service Desk Specialist (1st/2nd Level Support), you will be crucial in ensuring precise system administration and delivering practical IT solutions. Day-to-day responsibilities include resolving complex IT issues across 1st and 2nd levels, providing comprehensive support for customer workstations and server environments, and actively participating in ongoing IT projects. Success in this role requires a completed System Technician qualification with a minimum of three years of professional experience, coupled with deep expertise in network infrastructure (DNS, DHCP, VPN, Firewall) and Microsoft Windows Client/Server operating systems. You should also possess experience managing virtualized environments and deploying standard applications, along with fluent communication skills in both German and English.
Required Skills
Education
Completed training/apprenticeship as a System Technician
Experience
- Minimum 3 years of professional experience as a System Technician
- Experience in infrastructure and network areas
- Experience with virtualized system environments
- Experience with standard applications and their deployment
- Experience in IT Support/Service Desk (advantageous)
- Experience using ticketing systems (advantageous)
- Initial experience with cloud systems (desirable)
Languages
Additional
- Driver's License Class B
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