IT Support Specialist / IT Customer Consultant | IT-Support / IT-Kundenberater (m/w/d)

Job Summary

This role is ideal for an ambitious IT professional looking to advance their career by joining a leading European technology services platform. The core responsibilities involve providing comprehensive technical support to customers and partners through 1st and 2nd-level support channels. Daily tasks include conducting detailed fault analyses, assisting with system configurations, and documenting service cases thoroughly. The position requires strong communication skills in both German and English, as interaction occurs via phone, email, and remote access. Collaboration with 3rd-level support and development teams on complex issues is also key. Candidates should possess a background as an IT Specialist or equivalent, coupled with professional experience in the IT environment, particularly focusing on network and communication technology. This role offers an opportunity to take on responsibility, benefit from an unlimited employment contract, and utilize flexible mobile work options.