Senior Consultant: Second-Level Support | Senior Consultant: SECOND-LEVEL-SUPPORT (m/w/d)

Job Summary

This Senior Consultant role is perfect for a passionate IT specialist who thrives on technical challenges and enjoys providing high-level support. Day-to-day responsibilities include receiving, analyzing, classifying, and resolving technical disturbances reported via email and phone, covering both hardware and software issues. The consultant will prioritize incidents, escalate complex problems to Third-Level Support, and meticulously document all processes within the ticketing system. Key requirements include solid experience managing operating systems, deep knowledge of Microsoft Server/Client OS, Active Directory, and IP networking fundamentals (Routing, Firewalls, VPN). This position offers varied tasks, significant autonomy, and excellent development opportunities within a growing, innovative, and team-oriented company.