1st Level IT Support Specialist | 1st Level Supporter (m/w/d)

Job Summary

NConsult GmbH, an innovative IT solutions partner based in Frankfurt am Main, is seeking a motivated 1st Level IT Support Specialist to be the primary point of contact for all IT-related inquiries. In this role, you will provide swift, solution-oriented support, handling software and hardware issues, documenting support tickets, and escalating complex matters to 2nd Level Support. You will engage with customers and internal teams via phone and writing, utilizing your knowledge of Windows systems and basic network technologies. This position is ideal for individuals with an IT background and initial experience in customer service or IT support who possess strong communication skills, technical understanding, and a friendly, helpful demeanor. The company offers a dynamic work environment, opportunities for professional development, modern equipment, flexible working hours, and an attractive compensation package, making it an excellent opportunity to advance your IT career.