Team Lead Service Operations | Team Lead Service Operations - Maschinenraum Crew (m/w/d) im Homeoffice

Job Summary

This role is for a Team Lead in Service Operations, leading the "Engine Room Crew" responsible for ensuring the reliable, stable, and efficient operation of IT services. The ideal candidate will manage an 11-person technical team, focusing on operational excellence, continuous improvement, and fostering team development. This position requires strong organizational and communication skills, a pragmatic approach to problem-solving, and the ability to maintain composure in high-pressure situations. It's an attractive opportunity for someone who thrives on shaping processes, taking ownership, and contributing to a dynamic, remote-first environment focused on Microsoft technologies and a strong work-life balance.