IT Service Desk Employee (1st Level Support) | Mitarbeiter im Service-Desk (m/w/d) Geschäftsbereich IT

Job Summary

This role involves joining the IT Service Desk team, acting as the primary point of contact for internal users regarding all service inquiries and technical issues. The core responsibilities include receiving, qualifying, and prioritizing incident reports, providing rapid resolution via phone, email, and remote tools (1st Level Support), and ensuring smooth escalation to 2nd Level Support teams when necessary. Key qualifications include a completed IT specialization degree or equivalent, professional experience in a Service Desk or User Helpdesk environment, and comprehensive knowledge of Microsoft Client Operating Systems and Office applications. The position requires strong communication skills, reliability, high social competence, and familiarity with IT Service Management tools. This is an attractive opportunity to work in a highly motivated team, ensuring high-availability and secure IT operations for a critical internal service provider, with benefits including performance-based compensation and extensive professional development options.