Process and Digitalization Manager – Skilled Trades / HVAC | Prozess- & Digitalisierungsmanager*in (m/w/d) – Handwerk / SHK

Job Summary

This is a pivotal role for a Process and Digitalization Manager to drive organizational efficiency and digital transformation within a growing skilled trades (HVAC/SHK) company. The successful candidate will be responsible for analyzing, documenting, and optimizing existing operational workflows across all areas, including quoting, site management, customer service, and billing. A key focus will be establishing a comprehensive knowledge database, streamlining information flow, and pragmatically integrating digital tools, including AI, into daily operations to improve efficiency. The role requires strong analytical skills, a hands-on mentality, and the ability to effectively communicate and train teams (field technicians, office staff, and management) on new processes and digital standards. If you thrive on bringing structure to complexity and want to shape the future growth of a modern trades business, this position offers direct collaboration with management and significant impact.