Technical Product Support Specialist, Thermal Processing Systems | Mitarbeiter (m/w/d) Technischer Support im Innendienst, Bereich Produktsupport Thermoprozessanlagen

Job Summary

This role involves providing essential in-house technical product support for advanced flatwork thermal processing machines and systems, serving both domestic and international clients. The specialist will assume product ownership for thermal processing plants and integrated RFID technology, focusing on the analysis and resolution of complex technical customer inquiries and complaints. Day-to-day tasks include supporting commissioning and service deployments, documenting technical procedures, and conducting training sessions for customers and internal staff. Success requires a strong technical background, ideally a Master Craftsman or certified Technician qualification in Mechatronics or Electrical Engineering, coupled with professional experience in technical support or application engineering, particularly within the thermal processing sector. The position offers an engaging, interdisciplinary team environment, significant technical challenges, and excellent opportunities for continuous professional development within a growing, globally connected market leader.