Customer Success Onboarding Manager - SAP LEANIX | Customer Success Onboarding Manager - SAP LEANIX (f/m/d)

Job Summary

This role involves serving as the primary trusted partner for new customers, guiding them through the entire onboarding process for LeanIX solutions. The Onboarding Manager is responsible for planning, executing, and delivering comprehensive onboarding programs, including leading webinars and workshops, managing project scope, and coordinating internal technical and non-technical resources. A key focus is fostering strong customer relationships, managing expectations, and ensuring seamless adoption of the platform. The ideal candidate possesses professional experience in a customer-facing IT management or consulting role (B2B), strong project management skills, and fluency in both English and German. This position is crucial for ensuring high customer retention and contributing to scalable best practices within SAP LeanIX's Customer Success organization.