IT Specialist (System Integration) - IT Support | Fachinformatiker (gn) IT Support

Job Summary

This role involves working as an IT Specialist for a renowned IT service provider, focusing on delivering essential 1st Level IT Support and ensuring smooth system operations. The daily tasks include managing and processing support tickets while adhering to Service Level Agreements (SLAs), performing troubleshooting, and resolving disruptions. A key component of the role is maintaining excellent customer communication via phone, email, and ticketing systems, including providing regular status updates and documentation. Candidates should possess a relevant technical qualification, such as an IT Specialist in System Integration, and demonstrate experience in telephone-based IT support and using ticketing systems. This is a full-time, permanent position offering mobile work options and competitive compensation.