First Level Support and Administration Specialist | First Level Support und Administration (m/w/d)

Job Summary

This role involves providing critical First Level Support and administration services for complex IT infrastructures, focusing on managing client workstations and server landscapes for medium-sized companies in Munich. Day-to-day responsibilities include coordinating incident resolution, managing communications with end-users, handling service requests within the Microsoft ecosystem (Active Directory, Exchange, Office365, Windows Server, SCCM), and ensuring compliance with contractual SLAs. The ideal candidate possesses a degree in Computer Science or equivalent IT training, coupled with initial practical experience in IT infrastructure operations and familiarity with ITIL processes, particularly Incident and Change Management. This position offers a stable, future-proof career path within a friendly, collaborative team environment, excellent public transport links, and flexible working hours, with the potential for permanent employment after an initial temporary contract.