IT Support Specialist | Mitarbeiter (m/w/d) IT Support

Job Summary

This role involves providing comprehensive 1st and 2nd level IT support, ensuring timely and professional resolution of technical inquiries received via phone, email, or in person. The specialist will be responsible for identifying, diagnosing, and resolving hardware and software issues within Microsoft and Citrix environments. Key tasks include installing, configuring, and updating operating systems, applications, and drivers, as well as documenting all support tickets and processes. A crucial part of the job is training employees on the effective use of IT systems, both remotely and on-site. This is an attractive opportunity for a service-oriented professional with strong communication skills who is looking to contribute to exciting IT projects within a corporate group, offering continuous professional development and potential for home office work.