IT Support Specialist | Informatiker:in EFZ Systemtechnik – Support
EMGE Personal GmbH
Job Summary
Join a dynamic team providing essential 1st-Level IT support to internal users within a modern working environment. The core responsibilities include managing technical inquiries through a ticketing system, troubleshooting issues related to Windows 11 and macOS clients, and handling the installation and configuration of both hardware and software, including VoIP telephony systems. You will also be crucial in maintaining comprehensive technical documentation and contributing to the organization's knowledge base. This role offers excellent opportunities for professional growth and internal training, allowing you to actively participate in ICT projects and process optimization initiatives. Candidates should bring a completed IT Specialist apprenticeship or equivalent qualification, initial user support experience, and a helpful, communicative personality.
Required Skills
Education
Completed apprenticeship as an IT Specialist (Federal VET Diploma/EFZ System Technology) or comparable qualification
Experience
- Initial professional experience in 1st-Level User Support
- Experience in installing and configuring IT hardware and software
- Professional experience maintaining technical documentation and knowledge databases
Languages
Additional
- Must possess a team-oriented, communicative, and helpful personality, along with a willingness for continuous professional development and contributing to ICT projects.
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