IT Service Process Manager (ITIL) | Prozessmanager im IT-Service nach ITIL (m/w/d)

Job Summary

This role is ideal for an ambitious professional looking to drive technological advancement by managing and optimizing IT Service processes according to ITIL standards. The core responsibilities involve taking ownership of the established Release Management process, focusing heavily on the continuous improvement of IT services, support processes, rollouts, and associated tools. A key part of the role is quality assurance through metric-based quality management and generating target-group-specific reports. Candidates should possess a degree in Computer Science or Business Informatics, coupled with several years of professional experience in defining, documenting, and implementing processes. The position offers high planning security, flexible working hours, mobile work options, and comprehensive further training opportunities, making it an attractive step for those ready to take IT service management to the next level.