IT Specialist, 1st Level Support | IT-Mitarbeiter (m/w/d) 1st Level Support

Job Summary

This role seeks an ambitious IT Specialist to join the 1st Level Support team, focusing on ensuring smooth technological operations for clients across various industries. Day-to-day responsibilities involve being the primary point of contact for user inquiries from headquarters and various locations. You will be responsible for the intake, analysis, and processing of these requests, as well as classifying, documenting, and escalating incoming fault reports using a dedicated ticketing system. Key technical tasks include managing the Microsoft Active Directory, performing software installations on end devices, and conducting client troubleshooting. To succeed, candidates must possess high customer orientation and strong communication skills, coupled with completed vocational training as an IT Specialist for System Integration or an equivalent qualification, and initial professional experience in IT support and helpdesk functions. This position offers the security of a permanent contract, opportunities for mobile work flexibility, and access to diverse continuing education programs, making it an attractive step for those looking to advance technology to the next level.