IT Specialist First Level Support | Fachinformatiker im First Level Support (m/w/d), Bad Ems, DE
Löwenstein Medical SE & Co. KG
Job Summary
This role involves providing essential first and second-level support to users, focusing on analyzing and resolving hardware and software issues. The successful candidate will assist users with process-related questions, meticulously document solutions in a ticketing system, and contribute to the optimization of service processes. This position is ideal for someone with strong IT knowledge, excellent communication skills, and a good understanding of business processes, looking to join a stable, family-owned medical technology company. The role offers a secure job in a company known for its innovative medical devices and a supportive work environment with flat hierarchies.
Required Skills
Education
Completed vocational training as an IT Business Management Assistant or IT Specialist, or comparable qualifications
Experience
- Professional experience in IT
- Strong understanding of business processes
- Ideally, experience in telephone user support
- Ideally, experience with ticketing systems
Languages
Additional
- Not specified
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