Senior Associate - On-Site Technology Support | Senior Associate - On-Site Technology Support - Enterprise Technology at EY

Job Summary

Join EY's Enterprise Technology team as a Senior Associate in On-Site Technology Support, playing a crucial role in ensuring over 300,000 EY people worldwide have reliable, secure, and resilient technology services. This position involves providing the highest level of comprehensive support to local customers, focusing on advanced incident resolution for firm-standard hardware, software, and mobile devices. Key responsibilities include facilitating complex deployments, configurations, and testing of end-user technology, performing detailed asset management activities, and acting as "remote hands" for specialized functions like Telecommunications and Hosting. You will also serve as a lead/mentor for less experienced specialists and work independently on small projects to meet local office needs. Candidates should possess 4-8 years of extensive experience in technology support, exceptional analytical and customer service skills, and demonstrated multitasking abilities. A Bachelor's degree is desirable, but equivalent work experience is highly valued. This role offers the chance to make a real impact within a globally connected, innovative, and high-performing environment.