IT Service Manager | IT-Service-Manager/in (m/w/d)
Zentrum Bayern Familie und Soziales - Zentrale
Job Summary
This role involves acting as the primary IT Service Manager, providing technical support to specialized departments, and driving the digital transformation of the Center for Family and Social Affairs (ZBFS) into a digital self-service provider. Key daily responsibilities include ensuring the smooth IT operation of specialized systems, managing second-level incident resolution, and handling recurring technical tasks. The manager will also be crucial in planning and coordinating complex IT projects, which involves gathering requirements from specialist departments and overseeing the development, testing, and implementation of new software products. Candidates must possess a degree in Informatics or a related field, practical experience in project and requirements management, and familiarity with agile methodologies like Scrum and Kanban. This position offers a stable, crisis-proof job within the public service sector, opportunities for professional development, and flexible working arrangements including home office options.
Required Skills
Education
Bachelor's or equivalent degree (Diplom [FH]) in Informatics, Administrative Informatics, Applied Informatics, Technical Informatics, or Business Informatics
Experience
- Experience in project and requirements management
- Practical experience in the creation or commissioning of web- and client-based applications
Languages
Additional
- Positive basic attitude towards the state (Public Service requirement); Willingness to work at locations in Munich and Bayreuth; Unspecified travel requirement; Unbefristet (Permanent) contract.