Junior Team Lead, Technology Support | Junior Teamlead (mwd) Technology Support

Job Summary

This role is ideal for an aspiring leader ready to take on the responsibility of managing and developing a team of approximately 15 support staff. The Junior Team Lead will be crucial in ensuring excellent customer satisfaction by overseeing daily First and Second-Level support operations. Key responsibilities include planning, coordinating, and prioritizing support tickets, rollouts, and complex issues. You will actively contribute to developing support processes and service levels, while also coaching, mentoring, and conducting regular feedback sessions with team members. Success in this position requires strong service orientation, structured problem-solving skills, and collaboration with departments like Product Management to resolve customer issues. This position offers a dynamic environment within the travel technology sector, focusing on continuous learning and team development, making it an excellent step for those with initial leadership experience in IT support.