IT Support Specialist for SME Clients in Hamburg and Surrounding Area | IT-Support für KMU-Kunden in Hamburg und Umgebung (d/w/m)

Job Summary

This role involves providing essential IT support to small and medium-sized enterprise (SME) clients in and around Hamburg. The specialist will be responsible for resolving IT issues and malfunctions, ensuring smooth system operation, and managing incident reports flagged by monitoring systems. Key day-to-day tasks include setting up new PCs, notebooks, and software, troubleshooting problems primarily via remote maintenance, and occasionally providing on-site support. Candidates must have a completed IT education (e.g., IT Specialist for System Integration) and at least two years of professional support experience or relevant training at an IT service provider. The position is attractive due to its focus on team cohesion, flexible working hours to support work-life balance, generous training budgets, and the opportunity to work with diverse clients in a dynamic IT systems house environment.