Technical Customer Support Specialist | Mitarbeiter:in im technischen Kundensupport (m/w/d)

Job Summary

This role involves actively contributing to the energy transition by providing technical support for existing customers' photovoltaic (PV) systems. The specialist will be responsible for handling technical support tickets, analyzing malfunctions, error messages, and functional issues, and developing sustainable, creative solutions, often through remote diagnostics. A key part of the job is clear and understandable communication of complex technical topics, both written and verbal, ensuring customer transparency. The ideal candidate will have an electrical engineering background or practical experience in PV installation/maintenance, technical service, or IT support, coupled with strong analytical skills and proficiency in digital ticketing systems. This position offers an opportunity to work in a dynamic, innovative environment within the EnBW Group, actively shaping support processes and contributing to a knowledge base.