IT Support Specialist | Fachinformatiker im IT-Support gesucht (m/w/d)

Job Summary

Rauschert Oberbettingen GmbH, a specialist in technical plastic parts and assemblies, is seeking a dedicated IT Support Specialist to strengthen their team. This role is crucial for maintaining smooth operations by providing essential 1st level support to end-users across the organization. Day-to-day responsibilities include managing the ERP system, handling general application support, and processing disturbances and inquiries via a ticketing system and telephone. The specialist will perform initial fault analysis and escalate complex issues to 2nd level support. Additionally, you will be involved in application administration, including designing forms, creating reports, and controlling workflows, while ensuring all processes are thoroughly documented. The ideal candidate holds a completed qualification as an IT Specialist in System Integration or a comparable background, possesses strong knowledge of Windows environments and Microsoft 365, and demonstrates a proactive willingness to learn SQL/ODBC. This is a permanent position offering comprehensive training, a secure job, and opportunities for professional development within a friendly, family-oriented company.