Customer Service Representative | Mitarbeiter Customer Service (m/w/d)

Job Summary

This role involves providing comprehensive telephone and written support to patients within a leading Homecare and Healthcare company in Germany. Day-to-day responsibilities include managing patient inquiries, processing orders, returns, and credit notes, and overseeing the entire ordering process from quotation to follow-up. A key part of the job is coordinating with health insurance providers to clarify cost coverage and collaborating closely with field staff and technical teams to ensure seamless operations. The ideal candidate should possess strong communication and organizational skills, ideally have initial experience in customer service or sales support, and be proficient with MS Office. This position offers excellent development opportunities, flexible working hours, hybrid work options (2 days/week remote), and a supportive team environment within a stable, globally connected organization focused on improving patient quality of life.