Customer Service Representative | Mitarbeiter Customer Service (w/m/d)

Job Summary

This is a dynamic role within a growing, innovative mid-sized Life Science company based in Kleve, offering a permanent contract and long-term career stability. The Customer Service Representative is crucial for maintaining high customer satisfaction by managing the full cycle of customer interaction. Daily responsibilities include handling inquiries, processing orders, managing returns, resolving complaints, and monitoring delivery logistics. The role requires close collaboration with internal departments to optimize processes and involves maintaining accurate customer data and generating essential reports and statistics. Candidates must possess a completed commercial qualification and proven experience in customer service, ideally within the Life Science sector. Strong proficiency in both written and spoken German and English, coupled with excellent communication and structured working methods, are essential for success in this customer-facing position. The position offers an attractive hourly wage and potential for home office flexibility.