IT Specialist: IT Systems Integration Technician for Customer Support | IT-Experte: Fachinformatiker (m/w/d) für den Kundensupport

Job Summary

This role is for an experienced IT Systems Integration Technician specializing in customer support, focusing on resolving technical issues for clients via phone, email, or remote access. Day-to-day responsibilities include handling First and Second-Level support for hardware and software inquiries, performing installation, configuration, and maintenance of IT systems, and meticulously documenting all support cases and solutions within a ticketing system. The ideal candidate possesses a completed vocational training as an IT Specialist for System Integration or equivalent qualification, coupled with strong experience in IT support and customer service. Essential technical knowledge includes proficiency in Windows and/or Linux systems, networking, and IT security. This position offers a secure, full-time, permanent role in Bremen with opportunities for professional development, modern equipment, and a service-oriented, collaborative work environment.