Technical Support/Service Specialist | Technischer Mitarbeiter Support/Service (m/w/d)

Job Summary

This role at FELA Deutschland GmbH, a subsidiary of the long-standing FELA Management AG, involves providing crucial technical support for telematics systems. The specialist will be the primary contact for technical inquiries and disruptions, resolving issues via phone, email, and ticketing systems, often collaborating with the development team. Key responsibilities include assisting clients with the installation and utilization of software and hardware solutions and contributing to the enhancement of support processes. The ideal candidate will possess a background in IT or electrical engineering, coupled with experience in technical customer support or system administration. This position offers an exciting opportunity to work with innovative solutions in transport and logistics, contributing to long-term customer relationships within a supportive environment that promotes professional growth and a healthy work-life balance.