Customer Service Agent | COMBASE AG: Customer Service Agent (w/m/d)

Job Summary

The COMBASE AG, a leading provider of cloud-based Point of Sale (POS) applications, is seeking a dedicated Customer Service Agent to join their service team. In this role, you will be the first point of contact for users, responsible for receiving, documenting, and resolving user inquiries regarding POS applications. Key daily tasks include analyzing complex requests for escalation, maintaining Helpdesk documentation, and training users on system functions. The ideal candidate possesses strong customer and service orientation, excellent communication skills, and initial experience in IT support or Helpdesk environments. This is an excellent opportunity for a team-oriented individual who enjoys structured work and is eager to contribute to an agile team environment in Dresden, offering comprehensive onboarding and continuous professional development.