IT Support Specialist (1st/2nd Level) | IT Supporter 1st/2nd Level (m/w/d)

Job Summary

This role seeks a dedicated IT Support Specialist (1st/2nd Level) to join a dynamic family-owned engineering and IT firm. The specialist will be responsible for providing proactive, first-level IT support, managing user requests, and resolving technical faults using an established ticketing system while adhering to defined Service Level Agreements (SLAs). Day-to-day tasks include error analysis, troubleshooting, administrative support for IT operations, and maintaining software patches and updates according to internal guidelines. Successful candidates must possess a relevant vocational qualification (e.g., IT Specialist for System Integration), foundational knowledge of operating systems, Office applications, and mobile devices, and initial practical experience in IT support is highly desirable. This position requires excellent German language skills and flexibility to cover potential shifts spanning evenings and nights (Monday through Saturday). The company offers an unlimited contract and opportunities for professional development.