IT End User Support - User Engagement Specialist | IT End User Support (m/w/d) - User Engagement

Job Summary

This role involves providing comprehensive IT end-user support for Siemens Mobility GmbH, focusing on user engagement and the integration of new technologies like Generative AI. Day-to-day tasks include advising and assisting end-users with IT inquiries, managing hardware and software orders, escalating service desk tickets, and analyzing incident causes. You will also support management with IT infrastructure aspects during employee onboarding and offboarding. This position is ideal for someone with strong technical support experience, excellent communication skills, and a proactive approach to user satisfaction, with future opportunities to contribute to project and release management and process optimization.