Part-time Service Desk Agent | Mitarbeiter (m/w/d) Service Desk in Teilzeit

Job Summary

This role is for a part-time Service Desk Agent within an internationally active technology group, focusing on providing professional support and managing various service requests. The individual will be responsible for handling emergency calls, alarms, and disruptions, documenting customer complaints, and ensuring timely communication with relevant departments and customers. Key responsibilities include processing revision or shutdown requests, monitoring order progress, and managing internal and external customer inquiries. The ideal candidate will have a background in service desk or user helpdesk environments, possess technical understanding, and demonstrate excellent communication skills. This position offers a long-term engagement with a reputable company and the potential for permanent employment, making it an attractive opportunity for service-oriented professionals.