IT Technician 1st Level Support | IT-Techniker 1st-Level-Support (m/w/d)

Job Summary

This role is perfect for a problem-solving IT professional eager to be the central point of contact for customer service requests and incidents. The IT Technician will primarily handle First and Second Level Support, managing incoming calls and personal requests, qualifying service incidents, and coordinating their resolution. Key responsibilities include monitoring the system, managing communications between clients and internal support teams, and ensuring a smooth customer experience during digital transformation processes. Candidates must possess a completed vocational training in IT System Integration or Network Administration, coupled with professional experience in managing server and client operating systems. Success in this role requires strong technical fundamentals in networking (TCP/IP, Router, Switch), excellent communication skills, and a high degree of customer and service orientation.