Unified Communication System Administrator | Fachinformatiker (m/w/d)
Unknown Employer
Job Summary
This role involves the comprehensive analysis, planning, conceptualization, and hands-on administration of the Unified Communication (UC) infrastructure for the NOW IT GmbH, serving major regional German public pension providers. Key responsibilities include implementing and maintaining critical UC systems (VoIP, Video), Contact Center solutions (ACD), video conferencing setups, and Unified Messaging services (Voicemail, FAX, SMS). The administrator is responsible for ensuring high-quality service delivery by adhering to agreed Service Level Agreements (SLAs) and continuously developing the platforms. Candidates must possess a degree in Computer Science or relevant vocational training combined with at least two years of professional experience in communication technologies and system administration. This position offers a stable, crisis-proof job within a public sector environment, promoting work-life balance and providing clear career advancement opportunities.
Required Skills
Education
Bachelor's degree or university degree in Computer Science or a comparable qualification (NQF Level 6). Alternatively, vocational training as an IT Specialist for System Integration or Application Development.
Experience
- At least two years of professional experience in Unified Communication and Contact Center administration (required if qualifying via vocational training)
- Experience in managing customer interactions
- Experience leading projects
Languages
Additional
- Willingness to undertake occasional business travel within the Federal Republic of Germany.