Technical Consultant Client Delivery | Technical Consultant Client Delivery (m/w/d)
FERCHAU GmbH Niederlassung Hamburg-City
Job Summary
This role involves acting as the central contact point and coordinator for clients, internal departments, and external service providers, focusing on the seamless execution of client delivery projects. Key responsibilities include implementing standard replacement requirements (SEB) and workplace relocation measures, advising clients on process flow and service scope, and meticulously calculating internal and external efforts for proposal creation. The consultant will independently prepare and execute rollout measures, manage order creation and processing within the ITSM Suite, and ensure quality assurance and timely fulfillment of service level agreements (SLAs). The ideal candidate possesses a background in Business Informatics or a comparable field, coupled with solid experience in Client Delivery, advanced project management skills, and fluency in German (C1 level). This position is ideal for an ambitious professional looking to connect people and technology while driving exciting projects for renowned clients.
Required Skills
Education
Degree or comparable qualification in Business Informatics or a related field
Experience
- Professional experience in Client Delivery
- Advanced project management experience with client projects
- Experience in utilizing ITSM Suite
- Experience with process management standards like ITIL
Languages
Additional
- Not specified
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