NOC Coordinator | Koordinator NOC

Job Summary

This critical role involves coordinating the Network Operations Center (NOC) activities for NGN Fiber Network, managing a nationwide fiber optic infrastructure exceeding 19,000 km, ensuring 24/7 availability. The NOC Coordinator acts as the primary point of contact for customers regarding network operations and disturbance reports. Day-to-day tasks include monitoring systems to proactively detect faults, managing rapid fault resolution by coordinating internal technical departments, external construction companies, and field technicians, and handling all customer communication during outages. Furthermore, the role involves coordinating planned network maintenance ('Planned Work') and managing escalation procedures to senior management. Success requires a strong sense of urgency, high initiative, excellent decision-making skills under pressure, and a customer-centric approach, making this a vital position in a rapidly growing future-oriented industry.