IT Support Technician | IT-Helpdesk Mitarbeiter/in (m/w/d)

Job Summary

This role focuses on delivering essential first-level IT support to customers, primarily resolving daily technical issues such as printer errors, software malfunctions, email problems, and login difficulties. Day-to-day tasks involve providing fast and efficient solutions through telephone support and remote maintenance, analyzing system disturbances, and meticulous documentation within a ticketing system. The ideal candidate must possess strong communication skills, exceptional patience, and a solution-oriented mindset to professionally handle customer interactions, even in stressful situations. Key qualifications include completed vocational training as an IT Specialist for System Integration or an equivalent background, solid knowledge of Windows (MacOS experience is a plus), and initial exposure to networking, firewalls, or common software. This position offers excellent development pathways into Second-Level Support or System Administration, supported by flexible hours and a highly motivated team environment.