Operational Provider Manager | Operational Provider Manager (m/w/d)

Job Summary

This role involves taking full responsibility for provider management and ensuring high service quality within a dynamic technology environment. The Operational Provider Manager will be tasked with controlling and monitoring the performance of service providers, analyzing and optimizing their performance metrics, and creating detailed reports and presentations for executive management. Success in this position requires a strong background in provider management, excellent analytical skills, and the ability to collaborate effectively with both internal and external stakeholders. The ideal candidate will possess a degree in Computer Science, Business Informatics, or a related field, coupled with proficiency in key analytical tools like MS Office (especially Excel) and Power BI, and experience with ITSM platforms such as ServiceNow. This is an excellent opportunity to drive technological advancement and optimize service delivery for major clients.